Consumer Services
Industry Relations
Virginia Welcome Center Services
Raise awareness for your organization and our industry by utilizing Virginia Welcome Center Services. Let our Travel Counselors help market your organization to more than 2 million visitors each year. From brochure placement to a customized exhibit, VWC services can help increase your visibility to Virginia travelers, often with no additional marketing investment.
Education
Tourism Education and Development offers Customer Service & Hospitality Training seminars for all industry partners. These seminars, conducted by the VTC’s Director of Tourism Education & Workforce Readiness, introduce new strategies for enhancing service skills as well as promote traditional customer service principles. To learn more about these seminars or schedule a training session, please contact Bobbie Walker at bwalker@virginia.org or 804.545.5582.
Visitor Center Seminar
The local/regional visitor center seminar is a once-a-year opportunity for managers and employees of visitor centers across Virginia to network with their colleagues, learn new tactics for visitor center operations, receive motivational messages from experts in the customer service field, and tour different regions of the state for a first-hand look at the tourism product. Watch the Dashboard for details about this annual event.
Certification
Consumer Services administers the State-Certified Visitor Center program. This program encourages local and regional visitor centers to meet requirements and operate under guidelines as set by VTC. This program promotes standards that enhance and also simplify the travel experience for Virginia visitors. Certified centers qualify for a myriad of services from VTC.
Learn more about the Certification Program
Bulk Distribution
Consumer Services manages the distribution of bulk brochure requests for various Virginia travel guides and brochures. Industry partners, such as localities, individual attractions and other tourism-related facilities are encouraged to stock these informative publications for their visitors.
Order bulk publications
Rest Area Brochure Distribution
Distribute your brochure to rest areas throughout the state.
Through a partnership with VTC and VDOT, Virginia Hospitality & Travel Association (VHTA) is pleased to announce the fourth season of the highly successful Rest Area Brochure Distribution program.