Consumer Services
Customer Services
Virginia Welcome Centers – Official Virginia Welcome Centers are strategically placed at gateways to the state, and one on Capital Square in Richmond. Responsible for assisting more than 2 million visitors annually, VWCs are often the first stop for Virginia visitors. Our professional travel counselors generate additional travel revenue through their one-on-one visitor assistance, on-site reservation service and brochure distribution.
Consumer Services Center – Our fully-integrated center responds to consumer inquiries via 1-800-VisitVA, LiveAssistance, www.virginia.org and email. The center’s Travel Counselors provide consumers with assistance via phone and electronic mediums, 24 hours a day, seven days a week. These skilled and well trained counselors provide travel assistance and general information by utilizing www.virginia.org as their primary reference source. In addition, the center gathers, cleans and processes data for fulfillment of Virginia Travel Guides. This valuable data is housed within VTC’s consumer database which is also maintained by the center.
Fulfillment & Distribution – Consumer Services oversees the fulfillment and distribution of more than 700,000 Virginia Travel Guides annually. In addition, we fulfill the interest-specific requests with targeted guides such as Virginia Civil War brochures, the Virginia Golf Guide, the Virginia Bed & Breakfast Directory, and our award-winning Virginia Travel Guide for Persons with Disabilities.
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