• Contact Department Staff

    • Val Guffy
      Director of Consumer and Partner Services
      (804) 545-5588
    • Marie Henderson
      Consumer and Partner Services Manager and Bell Tower Operations Manager
      (804) 545-5520
    • Gary Jeffrey
      Welcome Center Operations Manager West
      (276) 928-1873
    • Janet Kimble
      Welcome Center Operations Manager East
      (540) 786-8344
    • Darryl Neville
      Distribution Center and Fulfillment Manager
      (804) 545-5592
    • O'Brian Campbell
      Distribution Center Assistant
      (804) 545-5595
    • Michael Banks
      Distribution Center Assistant Manager
      (804) 545-5595
    • Rod Brock
      Distribution Center Assistant
      (804) 545-5595
  • Consumer Services and Fulfillment

    Consumer Services is the front line for serving Virginia's visitors, potential visitors and Virginia's destinations. Our mission is two-fold:

    • Ensure that consumers have a positive experience during every aspect of their Virginia vacation, from planning to touring.
    • Integrate Virginia’s tourism industry to present a unified Virginia to our visitors.  A Virginia that’s accommodating, knowledgeable and radiates southern charm.

    Consumer Services

    Tourism Industry 

    Virginia Welcome Center Services 

    Virginia Welcome Center Advertising